At pretina.in, we are committed to ensuring the quality of our electronic products. Please read our policy carefully before making a purchase.

1. Replacement Only Policy

We only offer replacements for products that are found to be damaged or defective upon delivery. We do not offer refunds under any circumstances. We have a 48-hour return & replacement policy.

2. Eligibility for Replacement

To be eligible for a replacement, the following conditions must be met:

• You must report the issue within 48 hours of receiving the product.
• You must provide clear photos or videos showing the damage or defect.
• The product must be unused and in its original packaging with all accessories.

3. How to Request a Replacement

If you receive a damaged or defective item:

• Email us at parinenterprise456@gmail.com within 48 hours of delivery.
• Include your order number, a brief description of the issue, and photo/video proof.
• Our team will verify your request and respond within 2–4 business days.

4. Replacement Process

Once your claim is approved, we will deliver a replacement product within 5–7 days.

We reserve the right to reject replacement requests if the product is found to be damaged due to customer misuse or if the claim is submitted late.

5. No Refunds Policy

We do not provide refunds for any reason, including:

• Change of mind
• Incorrect product ordered
• Delivery delays
• Unclaimed shipments

All sales are final once confirmed.

6. Contact Information

For any questions regarding this policy or to initiate a replacement request, please contact us at:

📧 parinenterprise456@gmail.com
📞 8169902291
🌐 pretina.in